Oasis service commitment

Oasis service mission, philosophy:
We pursue, not only design and manufacture of sophisticated products.
Election to help consumers for their products, is our ultimate mission.
On establishment of the oasis,we build and develop a strong after-sales service team,at ?present, the post-sale service network has proliferated the whole country, and takes the lead in the national furniture profession to propose the comprehensive promotion grade of service,change the "passive admissibility of complaints" to "take the initiative to care for the after-sale",truly exceed customer expectations and create the first brand, to provide you with high quality, efficient and fast service.
Service goal: Let user 100% satisfactions;
Service purpose: to serve you, so you no distinctions without worry;
Service concept: active, timely, professional and efficient;
Service commitments: One year warranty, life-long maintenance;

Oasis after-sales service :
Oasis commitment to customers we provide  “warranty in one year, maintain of lifelong.”
1 Since the date you delivery beginning, if the goods unable to use normally because of quality in one year, we provide maintain with free, chang new, return of goods services.
2. The services we provide are maintain,chang new, return of goods.If the product unable to meet your use requirements, we can exchang other product with the same kind for you, we also can exchang orther product with the same species if there have not the same kind product ,we accept return of goods under the above two are not meet you.
3. In the alloted time of warranty,if the product damaged because of man-made,we provide maintain service for customers,we only charge service cost.
4. Out of  the alloted time of warranty,any reasons lead to damage of product, we can provide high-quality and low-cost maintain service,but we can not provide chang new or return of goods.
5. If customers demand, we can provide re-demolition, packaging, installation of product, the number of open, we only charge reasonable service cost.
6. After we received telephone complaints,we will call back within 24hours, give treatment program within 48hours, We will provide onsite services in 3days to Guangzhou and Shengzhen
7 .This commitment is not used in the special preference product without three-service .